Multi-Campus Solution Brief by VoiceInterop

High Level Overview

A state university needed to consolidate their communication methods across eight

(8) remote campus locations into one centrally managed unified communication

Network Operating Center (NOC). Disparate communication technologies between

campuses include two-way radio systems, emergency callbox systems,

telecommunication routing and switching equipment, public address systems,

campus-wide lockdown alerting and patching of two-way radio and landline calls to

local 911 centers. The only common method of communicating between the

campuses was with traditional TDM landline phone, cellular phones and e-mail.

This presented the university with many hurdles to build a unified communication

solution that would address their immediate and future needs. Soon after the

university began its search for a solution, it became apparent that a standards-based

solution would best leverage the use of existing communication assets. This fact,

combined with commercial off the shelf products (COTS) procured under current

contracts provided the most financially sound solution. It was also decided to

implement highly reliable connections between all the remote campuses and the

university's NOC. In doing so, the university could bridge the traditional methods to

IP based methods with their experienced IT/telecom personnel and at their pace.

These scenarios of disparate communication systems throughout educational and

business multi-campus environments and the business processes supporting them

are common. Furthermore, the combination of aging analog technology and efforts

to transition to new IP based and digital systems creates confusion when forecasting

the implementation of future technology roadmaps.

Traditional Technology Hurdles

·

Excessive Costs ­ Leased line and long distance rates for inter-campus

dialing, multiple-carrier cellular service contracts, disparate two-way radio

equipment and licensing and multi-vendor maintenance and support

agreements.

·

Emergency Notifications ­ Desktop alerting, emergency callbox, public

address systems and SMS messaging services had varying delivery and

responding methods rendering increased response times.

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