Mass Transit Solution Brief by VoiceInterop
High Level Overview
An international mass transit company needed to consolidate 200 remote dispatch
locations into one central dispatch operating center due to outdated equipment,
leased line costs and operational protocols driven by corporate compliance. These
issues required the management to constantly coordinate testing with their dispatch
offices creating undue stress on day-to-day management processes and the remote
dispatch operations. The extra workload taxed personnel during the daily course of
business when they should have been responding to actual events.
These scenarios of analog two-way radio systems and business processes with no
overlapping feature sets, other than typical Push-to-talk (PTT), are commonplace
throughout the industry. Furthermore, the combination of aging analog technology
and efforts to transition to new IP based or digital systems creates confusion when
forecasting the implementation of future technology roadmaps.
Traditional Technology Hurdles
·
Poor Voice Quality - Frequent static and lack of clarity were plaguing
operators, dispatchers and responders due to antiquated technologies.
·
Business Processes Day-to-day operations were hindered due to
additional workload required to ensure the technology was working.
·
Lack of Available Parts - Technicians were spending long hours on
maintenance because certain parts were longer produced and had to be
refurbished and reused.
·
Survivable Design IT/Telecom design was not conducive in building a
redundant, self-healing design including autonomous offline operations,
peer-to-peer communications and automatic failover.
·
Scalability The traditional system did not support interoperability or
patching with local 911 emergency operators or disparate devices such as
IP and cellular phones, two-way and iDEN radio systems and PCs.
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