An airport’s crash phone is perhaps its most important piece of communication equipment. In the event of an emergency, air traffic control personnel in the tower simply pick up a dedicated phone and are immediately connected with first responders and airport operations staff.
When VoiceInterop was subcontracted by a national systems integration company to design, install and support a 40 endpoint crash net system, the goal was immediately clear. Design a crash net system to replace the legacy system already in service and then extend the new system far beyond the current system's capabilities. The VoiceInterop Command Phone solution provides a significant number of enhancements over the legacy system. Some of these enhancements include multi tiered alert groups, instant connection to designated end points, and visual system & participant presence monitoring on touch screen displays. By working closely with the airport authority, VoiceInterop delivered a custom system tailored to the airports needs which allows them to use Command Phone functionality for both high risk emergencies and day to day operational issues. This dual functionality increased the value of the airport's crash net system by providing the reliability they demanded for emergencies and the feature rich functionality they needed in daily airport operations.
Can I use the AudioMate360a as a form of radio remote control console?
What is an IP gateway?
How does the AudioMate360i link to my iDEN network?
On what frequency does the AudioMate360r operate?
If you don't know the answers to these critical questions, take a moment to read our FAQ Section to get quick and to the point information.
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Command Phone
The VoiceInterop Command Phone is a solution which integrates modern, commericial off-the-shelf communication devices into a self-healing fiber-optic ring network. Command Phone brings traditional crash phone or crash-net solutions into the modern age with a GUI-based managment system, scalable design, and error free usability. Command Phone offers a flexability that no traditional crash phone or crash-net system can compete against. Although Command Phone was initially designed to address a need at commercial airports, it has also been customized for critical infrastructure, campus-wide emergency broadcasts, financial Hoot and Holler and cross-jurisdictional clients.
Problem
An emergency incident at a facility requires interoperability between local personnel and, in the case of a large scale event, coordination between local and off campus responders. Critical personnel must be alerted and directed for maximum effectiveness from one central dispatch location. Police must restrict pedestrian and automotive traffic from entering the hot zone, while local administrative personnel must lock down and communicate instructions to their local personnel and general public.
Solution
The VoiceInterop Command Phone integrates modern technology with a traditional Private Line Automatic Ring-Down solution. It uses commercial off-the-shelf products fine-tuned to meet the needs of even the busiest campus environments. To ensure reliability VoiceInterop specifies a self-healing fiber-optic ring network to link all endpoint stations in the system. If an outage or break disrupts a segment of the fiber ring, traffic is automatically re-routed and personnel receive notification of the trouble. The system combines highly reliable unified communication software with redundant switching and routing equipment from industry leading manufacturers.
Usability
To optimize usability, VoiceInterop provides the ViTv1200, a compact LCD touch screen that is used to display the status of all critical on-network locations and all off-campus responders. The display provides commanders and responders alike a view of the current system status using both text and color to indicate whether a station is idle, ringing, off-hook or participating in the conference call. Options include the ability for personnel to join a command phone conference already in progress by simply picking up their phone. Expanding a step further, it allows interoperability between existing two-way and iDEN radio systems regardless of frequency or radio type.
Using AudioMate unified communication software as the basis for the solution is the key to the VoiceInterop design. AudioMate software supports more gateways, IP phones, virtual private networks, and codecs with a far greater scalability than any unified communication hardware solution available today!
Conclusion
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